Admin to contact Zoom Support to enable Multi Party Conferencing feature.Zoom desktop client or mobile app, version 5.10.3 or higher.Prerequisites for using Zoom Phone conference call Conference barge is only available to shared line groups.A conference call cannot be end-2-end encrypted if any of the participants did not join from the Zoom client.A delegate who is located in a different SIP Zone than the delegator (for instance delegate is in the UK and the delegator is in the USA), cannot share hosting privileges with the delegator.Zoom Phone Pro users can conference up to 10 participants.Zoom Phone Basic users can conference up to 3 participants.By default the main company caller ID is used when generating a conference call, however the initiator can decide the caller ID to be used. Participants can be added to a conference via an extension, a phone number, a search in the contact list, or by merging a call that is on hold. My question is if there is a way to satisfy both requirements ie to have the C/R announcement play only once on a call (regardless of whether it is transferred back to the call queue or not) and provide the level of report detail (i tried to replace the A/R with another call queue but to no avail).Zoom Phone conference call allows three or more participants to join the same phone call simultaneously.
Unfortunately this level of detail has been lost as the A/R reporting is no where near as good. The good thing about this setup was the level of reporting that we would get on which external line did they call, the number of abandoned calls during the call recording announcement etc. We found that if another office transferred the call, the customer would hear the call recording advice more than once. We used to have it setup so the external lines were going direct to the call queue with the greeting setup there as well. This then routes to a call queue that has the team setup to answer. This has a greeting set to advise that calls are recorded for quality purposes etc. I currently have setup an Auto-Receptionist to handle incoming external lines.
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